Access Information

Q: How do I request a new gate RFID tag, building access fob, MyQ Community mobile app license, entry code or guest directory listing?  

A: Please click HERE to request new credentials or to have your call box/code updated. 

The Amenity Team will send an email confirmation when your request is processed. 

Q:  How do my guests and visitors enter the community? 

A:  Guests are encouraged to use the call box for access.   

1. Your guest will arrive at the call box, scroll through to find your name, then will press a number shown next to your name.   
2. The call box will ring up to your phone.  
3. You will have one minute of talk time to determine who is at the gate.  
4. To let them in, press “9” on your phone to open the gate. 

If you are using the MyQ Community app, you may also grant access to guests using your phone. Here is a video explaining how to use the app: https://youtu.be/5xXp3PmKjtM

Q: How do I pay for my gate access credentials? 

A:  Any applicable charges will be billed to your HOA account.  Click HERE to view your HOA account or to make payments.  

NOTE:  Charges will not be reflected on your account until your request has been processed and finalized.